Makayla
Janai Davis 

People Operations | Internal Communications | Employee Experience 

Hi I am a MBA student in Strategic Communication with a strong interest in how growing companies build their internal foundations. As teams scale, hiring, onboarding, and communication often become messy, I like helping bring structure and clarity to those moments.

My focus is on supporting early-stage organizations through better hiring coordination, thoughtful onboarding experiences, and internal communication systems that actually work for the people using them. 

Skills

• Onboarding & training 
• Internal Communications
• Conflict Resolution
• Process Organization
• Employee Engagement 
• Microsoft Office / Google Workplace

Experience

Point of Sales Associate (Supervisor Track) 
Publix
October 2024 - Present

• Trained and onboarded new hires on register systems, service expectations, and store procedures

• Delivered high-volume customer interaction while maintaining professionalism and resolving issues effectively

• Ranked among top employees in fundraising through clear communication and customer engagement

• Maintained accuracy in cash handling and ensured compliance with operational procedures

• Supported team efficiency and front-end coordination in a fast-paced environment

Character Adendant Cast Member 
 Disney College Program
 Feb 2024 - Aug 2024 

• Managed guest interactions in high-pressure environments, ensuring consistent experience standards

• Enforced safety protocols and monitored compliance for performers and guests

• Resolved escalated situations using strong communication and problem-solving skills

• Coordinated crowd flow and expectations to support smooth operations

Event Programmer 
 Intercultural Diversity Center (University of Alabama)
 Aug 2022 - Dec 2023  

• Developed and executed programs promoting inclusion and community engagement

• Coordinated communication across teams to ensure successful event delivery

• Supported initiatives that strengthened organizational culture and belonging

Summer Opperations 
 University of Alabama Housing and Residential Communities 
 May 2021 - Aug 2021 / May 2023 - Aug 2023 

• Streamlined key management systems to improve operational efficiency

• Coordinated large-scale check-in/check-out processes for student housing

• Managed logistics for multi-group events, ensuring smooth execution

• Resolved student issues quickly and effectively

Resident Advisor
 University of Alabama Housing and Residential Communites 
 Sept 2022 - Dec 2023

• Managed a community of 75+ residents, serving as a primary contact for conflict resolution and support

• Enforced policies and addressed behavioral concerns to maintain community standards

• Mentored first-year students, supporting personal and academic success

• Facilitated programs to increase engagement and strengthen community relationships

Suite Attendant
 Crimson Tide Hospitality
 Oct 2020 - May 2023 

• Acted as liaison between guests and management, ensuring clear communication

• Maintained structured workflows and service standards in fast-paced settings

Service Coordinator/Student Intern
 Victory church
 Aug 2018 - May 2019 

• Organized administrative systems including records, invoices, and budgets

• Coordinated events and supported logistics for programs and camps

• Led and motivated a team of 15 peers

• Conducted follow-up communication to improve participant experience

Education

The University of Alabama
 Communication Studies (2019 - 2024) 

Troy University
 MBA Strategic Communication (2025 - 2027)